Alternatively email us on info@f-effect.com
Last updated September 2022
You can find everything you need to know about us, F-Effect Ltd, and the content available through our Gateways on our website before you subscribe to receive our content. We also confirm the key information to you by email when we receive your subscription.
These terms provide different rights depending on whether you are business customer or a consumer. Where a term applies just to businesses or just to consumers, this is clearly stated.
If you are a business customer these terms form the entire agreement between us in relation to our contract with you. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We will email you to confirm we have received your order to subscribe.
If for any reason we are not able to accept an order for subscription, we let you know as soon as possible and refund any sums you have paid.
If our supply of our content to you is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team by emailing our customer service team at info@fe.viewyoursites.com or telephoning them on +44207 584 4815 to end your subscription and receive a refund for any of our content you have paid for in advance, but not received.
Consumers have a legal right to cancel before accessing or streaming our content. If you are a consumer, unless you have waived the right in order to be provided immediately with access to our content, you have 14 days after the date we confirm your order for subscription to change your mind about a subscription. You lose this right if you start to access or stream our content. If you change your mind you can cancel your subscription through the website here. We will refund you as soon as possible and within 14 days of you telling us you have changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.
When you subscribe to receive content through one of our gateways you will need to provide us with valid, up-to-date and complete credit or debit card details to allow us to take payment for the content for the next 30 days. When you have paid you will be entitled to access the content for which you have subscribed for the next 30 days which is the minimum duration of the contract.
At the end of the 30 days, unless you have cancelled your subscription beforehand, the subscription will automatically renew and while your subscription is on-going, you are authorising us to take the payment amount for the gateway chosen each subsequent month on the date on which you first subscribed using these credit card details. If, other than as a result of our fault, we are unable to process payment we may disable access to our content so that you will no longer be able to receive it.
You can end your subscription for our content at any time through our website here or if you have any difficulties or questions about ending your subscription by this means, please contact our Customer Service Team by emailing info@fe.viewyoursites.com.
If you think there is something wrong with the provision of our Content, please contact our Customer Service Team by emailing them at info@fe.viewyoursites.com or telephoning them on +44207 584 4815 so we can try to sort the issue.
If you are a business, we warrant that on being made available to you our content shall be in material respects as described and of satisfactory quality. if there is something wrong with the provision of our Content and you notify us within a reasonable period, we shall, at our option, repair or replace the defective content, or refund the price of the content in full and this will be your only remedy for breach of this warranty.
You acknowledge and agree that we own the intellectual property rights in the content provided through our gateways. This content is protected by copyright and may only be used by you as provided in our Website Terms of Use [LINK TO WEBSITE TERMS OF USE] which form part of our contract with you and which you agree to accept.
We can change our content and terms:
If we propose to make any other material changes to the content or these terms, we will notify you in advance so that if you do not approve the change you can end your subscription before the change takes place and receive a refund for any content you have paid for in advance, but not received.
We can suspend the supply of our content to:
Unless the problem is urgent or an emergency, we will contact you in advance to tell you if we are suspending the availability of content. If we suspend for longer than three days in any month we adjust the price so you do not pay for it while it is suspended. If we suspend availability, or tell you we are going to suspend availability, for more than three days you can contact our Customer Service Team by emailing them at info@fe.viewyoursites.com or telephoning them on +44207 584 4815 to end the subscription and we will refund any sums you have paid in advance for content you will not receive.
We can stop providing content through a gateway. If possible for us to do so, we let you know at least two months in advance and in any event we will refund any sums you have paid in advance for content which will not be provided.
We can end our contract with you for a subscription and claim any compensation due to us if:
If you are a consumer, we are not responsible for losses you suffer caused by us breaking this contract if the loss is:
If you are a business, then, except in respect of the losses described in “Losses we never limit or exclude”:
Except as expressly provided in these terms, all terms implied under statute which relate to the quality, description or fitness for purpose of content provided to you are excluded to the fullest extent permitted by law.
Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:
How we use any personal data you give us is set out in our Privacy Notice: Privacy Policy.
Our complaints procedure. Our Customer Service Team who can be contacted by email at info@fe.viewyoursites.com or telephone on +44207 584 4815 will do their best to resolve any problems you have with us or our content.
Resolving disputes without going to court. If you a consumer, alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it by mediation, without you having to go to court. If you are not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.
You are responsible for ensuring that the equipment you propose to use to access or stream our content meets the technical requirements notified by us. These requirements are set out in [NAME OF PAGE WHERE COMPATIBILITY AND TECHNICAL REQUIREMENTS TO BE ABLE TO ACCESS CONTENT ARE SET OUT AS A LINK TO THE SAME]
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We will tell you in writing if this happens and if you are a consumer we will ensure that the transfer will not affect your rights under the contract. If you are a consumer and you are unhappy with the transfer you can contact our Customer Service Team who can be contacted by email at info@fe.viewyoursites.com or telephone on +44207 584 4815 to end the contract and we will refund you any payments you have made in advance for content not provided.
You can only transfer your contract with us to someone else if we agree to this. If you are a consumer we may not agree if we have reasonable concerns about the proposed transfer. If you are a business you need our agreement to transfer your contract with us and it is entirely up to us whether we give it.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. Even If we do not immediately take any action if you break the term of this contract, this does not mean that we are not able to enforce the contract terms later.